Shipping and Returns

Our goal is to satisfy our customers. We strive to offer our customers the best products at the best possible prices. As standard policy, North Texas PI (herein referred to as NTPI) will assist customers in processing any manufactures warranty claims. In addition, if any products received are incomplete or damaged, NTPI will replace these items for you. However, ALL SALES ARE FINAL for any items purchased by customers whether used or not. In some instances, NTPI may accept the return of a product, at the sole discretion of NTPI. If an order is accepted for return, a 20% restocking fee will be applied but only under the guidelines listed below.

• Products must be returned within 30 days (10 days if damaged in shipping) of your product's shipping date. There is no restocking fee for replacing malfunctioning units or units damaged due to shipping. Again, all returns are subjected to a 20% restocking fee. Return shipping and handling costs are not reimbursed. Although we offer FREE Shipping on our products, we still incur the shipping costs and we do not refund those costs.
• All returns must include a Return Merchandise Authorization Number (RMA#). This enables us to coordinate your return to get the fastest response to your needs. All returns without a RMA # will be subject to an additional 10% processing fee. Please email Info@TexasSpyShop.com for your RMA# before returning any product
• Items must be in original packaging, in as-new condition with the original packing slip, all warranty cards, manuals and accessories. No refunds or exchanges will be made without the original packaging and accessories.
• We recommend using Priority Mail to ship your package back. Be sure to insure the package and request a Delivery Confirmation receipt. DO NOT USE UPS or FEDERAL EXPRESS or AIRBORNE EXPRESS to ship your package back. They will not deliver to US Postal Boxes.
• Inside the box, include your original receipt, SIGNED and DATED with your RMA Number listed. Also please list the reason for your exchange or return and if it is a non working product please explain the problem. Please make a copy for your records. Send General Merchandise to: North Texas PI, 1030 East Highway 377, Suite 110-360, Granbury, TX 76048
• Please allow approximately 14 business days for your return or exchange to be processed once it has arrived at the warehouse.
• All orders refused by customer upon delivery will be subject to a 10% restocking fee.

Why do we charge a restocking/processing fee?

Our restocking/processing fee covers applicable shipping, handling, credit card processing, testing, re-boxing, and manufacturer return fees (20% is the standard fee we are charged), which is required for the initial shipping and return processing of your item.  When you replace your item with another item from our store, we show our appreciation for your business by paying these fees for you.  In order to keep our prices low, our policy is to share the returns costs with only those customers who return product our products.

Payments Accepted

NTPI accepts payments via Visa, MasterCard, American Express and Discover credit cards for payment for all purchases. We also accept Paypal but ship only to CONFIRMED Paypal addresses. We also accept, money orders, personal checks, certified checks or wire transfers. Money orders, personal checks and even certified checks will be held for up to 10 business days to clear before any products are shipped.

International Orders

No international credit cards or checks will be accepted.

Fraud

It is a violation of law to place with any merchant, orders under a false name or with any invalid or stolen credit card. NTPI uses a unique fraud protection system that screens for any suspicious orders. Any suspect orders will be subject to investigation and NTPI at our own discretion may terminate those orders.  Any orders found to be fraudulent will be prosecuted to the fullest extent of the law and can be punishable by imprisonment. Both the Secret Service and FBI are used to investigate and prosecute any fraudulent orders.

Order Cancellation

Any order may be canceled before shipment of product. Once product has been shipped customers must follow our return policy. A 10% restock fee will be assessed and applied to any cancelled order that has not shipped.